1. Website and enquiries
This website is operated by LKSRA IT Solution. Information describes the services we can discuss and is not a binding quote, service agreement or guarantee of availability. Submitting a form requests contact; it does not authorize access to your systems or create a paid subscription.
For questions about these terms, contact [email protected]. Read our Privacy Policy for information about enquiry data.
2. Get 30 Days of Free IT Consultation
The offer is a consultation and high-level assessment opportunity for prospective business customers, subject to an agreed scope and availability. The 30-day window begins on a start date confirmed by LKSRA and the business.
- Included scope: an initial requirements discussion, a high-level review of information you choose to share, and recommendations on possible next steps.
- Agreed first: meeting count, meeting duration, systems reviewed and any written summary or report. There is no fixed call allowance or guaranteed full technical report unless confirmed in writing.
- Excluded: ongoing helpdesk support, managed monitoring, full VAPT or penetration testing, incident response, remediation, production changes, migrations, licenses, cloud consumption, telephony numbers and carrier charges.
- No automatic charges: the consultation does not automatically convert into a paid service. Additional work requires a separate accepted quote or service agreement.
- Your responsibilities: provide accurate information and avoid sending credentials or sensitive records through the website form. Any system access needs a separately agreed secure method and authorization.
If the requested work falls outside this offer, we will explain the proposed scope and price before proceeding. Recommendations depend on the information available and are not a certification, legal opinion or guarantee that all risks have been identified.
3. Paid services and support
Each paid engagement requires a written scope confirming deliverables, responsibilities, schedule, fees, billing currency, taxes and relevant third-party charges. Support hours, time zones, response targets and escalation routes are stated in the applicable service agreement or SLA. 24/7 coverage is provided only when expressly included.
Remote delivery, country coverage and data residency requirements are confirmed during scoping. Services may depend on platform licenses, carrier availability, local restrictions and customer access. The agreed service contract takes precedence for the work it covers.
4. Security testing and acceptable use
Security testing requires written authorization from someone entitled to authorize testing of the specified systems. Targets, methods, timing, exclusions and escalation contacts must be agreed before testing. An enquiry is not permission to scan, attack or modify a system.
Do not misuse the website, submit unlawful or misleading information, send malicious content, attempt unauthorized access, or use our communications services for unlawful calling or messaging. Customers remain responsible for applicable calling, recording, consent and do-not-call obligations.
5. Intellectual property and third parties
LKSRA’s website content and branding may not be represented as your own or used to imply our endorsement without permission. Third-party trademarks and products belong to their owners. References to Microsoft, AWS, Google, security vendors or standards identify service topics and do not imply official partner status or certification.
Third-party platforms, carriers and linked websites have their own terms, charges and availability. We discuss relevant dependencies in the service scope.
6. Accuracy, risk and your rights
We aim to keep information accurate, but technology, availability and service details can change. Confirm the current scope with us before making a purchase or relying on a recommendation. Security controls reduce risk; they cannot guarantee that an incident will never occur. Cost savings and recovery outcomes depend on the agreed configuration and operating conditions.
These website terms do not exclude any rights or remedies that cannot lawfully be excluded under applicable law. Warranties, liability, confidentiality and dispute arrangements for paid work are addressed in the service agreement.
7. Updates and contact
We may revise these website terms. The date above identifies the latest version; changes to an existing paid contract require the process set out in that contract. Contact [email protected] if you need clarification before booking a consultation.